Trading terms
Welcome to Playground Parts – your specialist partner in playground spare parts and components. We understand the importance of safe and durable play areas and are dedicated to providing the highest quality products. We appreciate your interest and want to make your purchase as easy as possible. To ensure full transparency, please review our Terms and Conditions here:
Order:
After your order at Playground Parts, you will receive a confirmation via email. We do our best to deliver the products and variants you have selected. However, please note that natural materials may vary in color and dimensions, giving each product a unique touch.
Payment:
We offer bank transfer as a payment option. When ordering, payment is made in accordance with the agreement entered into. The balance is due as stated on the invoice. All prices are stated in the currency specified in the order confirmation.
Delivery:
We work to ensure that your delivery arrives within the expected timeframe. However, delivery times may vary depending on the product type and delivery location. If there are any changes to the delivery schedule, you will be informed clearly and in good time. It will be possible to pick up the item from our warehouse.
Shipping:
Shipping costs may vary based on destination and product size.
Returns and complaints:
Your satisfaction is important to us. If you receive a damaged item or experience any quality issues, please contact our customer service within 14 days of delivery. We will quickly work to find the best solution for you, which may include repair, exchange or refund.
Guarantee:
We guarantee the quality of our products and offer warranties in accordance with applicable law. The specific warranty period varies from product to product and is specified in the accompanying product documentation.
Confidentiality and data protection:
Your personal information is in safe hands with us. We treat it in accordance with our privacy policy and do not share it with others without your permission.
We are excited to welcome you as a customer at Playground Parts. We strive to create beautiful and practical spaces where play and comfort go hand in hand. Our dedicated customer service is always available to answer your questions and provide you with the information you need.
Thank you for your partnership with Playground Parts!